ESET SMART SECURITY 4 - QUICK START GUIDE FOR MICROSOFT WINDOWS 7-VISTA-XP-2000-2003-2008 Guía de usuario

Issue 3 Revision 4 Date 19-Apr-2011 Prepared by ITSD/ITS Issued by ITSD/ITS

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 9 4.8 During your first logon to VPN, a setup screen appears and starts to d

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 10 5 Access Network Resources via VPN. This section guides you to access M

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 11 6 Browsing Single Sign On -Enabled Applications A Single Sign On (SSO)

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 12 6.1 Browsing Enterprise Information Portal with SSO 6.1.1 You can click

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 13 6.1.3 If you need to access IS applications, you can browse through EIP a

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 14 6.2 Browsing MTR Webmail with SSO 6.2.1 You can click on the “MTR Webm

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 15 6.2.2 Click on the “MTR Webmail” bookmark link Figure 20 6.2.3 Check

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 16 6.2.4 You do not require to concern about your domain and login id. The s

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 17 6.2.5 Since the SSO ability is inheritable, your credential will also car

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 18 6.3 Access RTS applications with SSO Pre-requisite: Before you can acce

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 1 Table of Content Content Page 1 Introductio

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 19 6.3.4 After you click the “Open” button, following screen appears. Fig

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 20 6.3.10 Finally, you need to click “Yes” button to reboot your PC/notebook

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 21 6.3.12 Click on the “Remote Terminal Services” bookmark link Figure 31

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 22 6.3.14 Click the application icon to launch RTS application automaticall

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 23 7 Access network files via VPN. There are two recommended methods to acc

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 24 7.1 Method 1: Access network files through Web interface (Highly recomme

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 25 7.1.1 Browsing and Working with Network Files The Files panel on the VPN

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 26 Figure 36 Figure 37 - If you have access right to the folder, you can

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 27 Figure 38 - If you have pre-configured files bookmark links, you can cli

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 28 7.1.3 Bookmarking a Network Location To bookmark a network location:

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 2 1 Introduction Virtual Private Network (VPN) lets remote users establish

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 29 Figure 42 - Enter a bookmark name and description (optional). Figure 43

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 30 Figure 45 Figure 46 To manage bookmarks: - You can sort information

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 31 Figure 48

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 32 7.1.4 Uploading Files and/or Folders to the Network To upload files an

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 33 Figure 50 NOTE: You cannot upload folders without first creating a .zip

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 34 Figure 51 Step1: select multiple files which you want to upload, compres

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 35 Figure 52 Step2: upload the .zip file in the Upload pages and remember t

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 36 Figure 54 Step3: after upload, your .zip file will automatic decompress

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 37 Figure 55

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 38 7.1.5 Downloading Files and/or Folders from the Network To download a

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 3 https://*.corp.mtrc.com http://*.mtrc.com https://*.mtrc.com http://*.corp.

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 39 Figure 57 - Specify a name for the .zip file that the secure gateway

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 40 7.1.6 Creating Folders on the Network To create a folder on a network:

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 41 7.1.7 Deleting Files and Folders from the Network To delete a file or

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 42 7.1.8 Tips for using the Browsing Toolbar When you are browsing to sit

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 43 7.2 Method 2: Access network files through windows explorer. To map a n

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 44 Figure 64 - Click “OK” to finish the setting. - Please make sure that yo

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 45 8 Tips for access applications via RTS client Previously, You may need

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 46 9.2 Wait a while for VPN to logout. When you see the following screen,

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 47 10 Frequently Asked Questions This section provides answers to some f

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 48 Figure 69 Q2: I can’t run .jsp (e.g. CN/CGI). A: This problem

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 4 3 Install “VPN Client Program” on your PC (for users without token) You

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 49 3. Go to Internet Options of Internet Explorer -> Security tab. 4. Cl

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 50 Q4: How can I change the VPN logon password? A: To change the password,

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 51 Q6: Abnormal EIP logon page is displayed as follows and I cannot logon EI

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 52 Figure 78 A: To solve the problem, you have to follow steps below

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 53 Figure 81 A: This problem usually happens when the user is connecting t

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 54 Figure 84 5. Append login.mtr.com.hk and portal.mtr.com.hk into t

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 55 A: There are two scenarios which need to install or upgrade your VPN cli

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 56 11 Getting Help If you come across any problem in accessing MTR Corpora

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 57 Appendix A Specified Antivirus Software AhnLab V3 Internet Security 2008

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 58 Kaspersky Anti-Virus 2009 (8.x) Kaspersky Anti-Virus 7.0 (7.x) Kaspersky I

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 5 Figure 3 3.5 During your first logon to VPN, a setup screen appears

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 59 Panda Antivirus 2008 (3.x) Panda Antivirus Platinum (7.06.01.x) Panda Anti

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 60 Appendix B Firewall Software AhnLab V3 Internet Security 2007 (7.x) AhnLa

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 61 Norton 360 (Symantec Corporation) (2.x) Norton 360 (Symantec Corporation)

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 62 ZoneAlarm Extreme Security FW (8.x) ZoneAlarm Firewall (8.x) ZoneAlarm Pro

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 63 Appendix C Software Token User Guide 1. Obtain a Software Token package

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 64 4. There are two files inside the software token folder. - Mobilepass.e

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 65 7. To obtain detail software token information for further troubleshooti

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 6 3.7 After the VPN client program is successfully installed on your PC, you

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 7 4 Install “VPN Client Program” on your PC (For VPN 2.0 users) This secti

Virtual Private Network (VPN) User Guide Issue: 3 Revision: 4 Page 8 4.5 Your PC will be scanned for the security posture. If your PC failed th